Total Quality Management

About The Course:

This course introduces TQM as a practical approach to continuous improvement, using PDCA, QC tools, and data-driven methods to enhance quality, efficiency, and performance.

Benifits:

🟧 Improved product and service quality 🟧 Higher customer satisfaction and loyalty 🟧 Reduced errors, defects, and rework 🟧 Increased operational efficiency and productivity 🟧 Lower operational costs through waste reduction 🟧 Better process consistency and control 🟧 Stronger teamwork and employee engagement 🟧 Data-driven decision-making 🟧 Culture of continuous improvement 🟧 Enhanced long-term organizational performance

Training Topic:

module 1: introduction to total quality management and its culture

overview of tqm principles, philosophy, and historical evolution
importance of customer focus, teamwork, and continuous improvement
role of leadership in shaping a quality-driven culture
building awareness and ownership across all organizational levels

module 2: pdca cycle and 8 steps of problem solving

understanding the plan–do–check–act (pdca) framework
applying the 8-step problem-solving model in real situations
identifying, analyzing, and addressing root causes
integrating pdca into daily management and process improvement

module 3: how tqm works in japan and in bangladesh

lessons from japanese tqm success stories and kaizen culture
adapting japanese practices to local contexts and challenges
key differences and similarities between japanese and bangladeshi tqm models
leadership behaviors that support tqm excellence in both environments

module 4: basic 7 qc tools

introduction to checksheet, pareto chart, and flowchart
analyzing data with histogram, fishbone, and scatter diagrams
using control charts for monitoring and maintaining quality
selecting and applying qc tools for practical problem solving

module 5: new 7 qc tools

overview of affinity, relation, and tree diagrams for idea organization
applying pdpc and prioritization matrix for decision-making
using gantt and matrix diagrams for planning and communication
leveraging new qc tools for complex or cross-functional problems

module 6: a3 reporting structure and sustaining tqm culture

understanding the purpose and format of a3 reporting
documenting problems, root causes, actions, and results effectively
using a3 reports for communication, learning, and standardization
strategies to sustain a tqm culture through leadership and continuous improvement