MetroNet Bangladesh Ltd.
Lean Six Sigma for Service Excellence
December 2017
Lean Six Sigma for Service Excellence
About The Course:
Lean Six Sigma for Service Excellence is designed to help professionals improve service quality, reduce process inefficiencies, eliminate waste, and enhance customer satisfaction. The course introduces practical Lean Six Sigma concepts and tools that can be applied to service-based processes across different industries. Participants will learn how to identify process problems, analyze root causes, reduce errors and delays, improve process flow, and support continuous improvement using a structured, data-driven approach. The course focuses on practical application so that learners can apply the techniques directly to their workplace.
Benifits:
✅ Improve Service Quality & Customer Satisfaction ✅ Identify & Eliminate Process Waste ✅ Reduce Errors, Delays & Rework ✅ Apply Data-Driven Problem Solving ✅ Improve Process Efficiency & Performance ✅ Build a Culture of Continuous Improvement
Training Topic:
Module 1: Introduction to Lean Six Sigma for Service Excellence
Module 2: Understanding Customer Needs & Service Quality
Module 3: Identifying Waste & Process Inefficiencies
Module 4: Process Mapping & Service Process Analysis
Module 5: Root Cause Analysis & Problem Solving
Module 6: Data Collection & Process Performance Measurement
Module 7: Lean Six Sigma Improvement Tools & Techniques
Module 8: Standardization, Control & Continuous Improvement
Organization
MetroNet Bangladesh Ltd.
Overview
- A leading IT solutions and network services company in Bangladesh, incorporated in 2001.
- Provides broadband and dedicated internet, enterprise network solutions, managed services, security services, software services, voice, video, and systems integration.
- Operates an extensive optical-fiber network serving enterprises, financial institutions, telecommunications companies, government agencies, educational institutions, and other organizations across Bangladesh.
Challenge
Improve service process efficiency and customer experience by identifying process waste, reducing service delays and recurring issues, and establishing standardized processes for network support, service delivery, and customer operations.
Canada
135 Fenelon Drive
North York ON M3A 3K7, Canada
North America, USA
421 N Brookhurst St,
Suite 219, Anaheim, CA 92801
South Asia, Bangladesh
House - 520 (Ground Floor), Road - 10
Baridhara DOHS. Dhaka - 1206, Bangladesh