Edotco
Six Sigma for Service Industries
August 2017
Six Sigma for Service Industries
About The Course:
Six Sigma for Service Industries is designed to help professionals improve service quality, reduce errors, eliminate process inefficiencies, and enhance customer satisfaction. The course introduces practical Six Sigma concepts and the DMAIC methodology, with a focus on applying data-driven problem-solving techniques in service environments. Participants will learn how to identify process problems, measure service performance, analyze root causes, develop effective improvement solutions, and establish controls to sustain results. The course is suitable for professionals working in telecommunications, banking, healthcare, IT, customer service, logistics, and other service-based industries. The course focuses on practical application, enabling participants to use Six Sigma tools to improve process efficiency, reduce variation, and deliver consistent, high-quality services.
Benifits:
✅ Master Six Sigma Methodology with Practical Tools ✅ Improve Service Quality & Customer Satisfaction ✅ Reduce Errors, Delays & Process Variation ✅ Identify Root Causes & Solve Service Problems ✅ Optimize Processes & Increase Operational Efficiency ✅ Sustain Improvements with Effective Controls
Training Topic:
Module 1: Introduction to Six Sigma in Service Industries
Module 2: Understanding Customer Needs & Service Requirements
Module 3: Define Phase – Problem & Project Definition
Module 4: Measure Phase – Data Collection & Service Performance
Module 5: Analyze Phase – Root Cause Analysis & Process Variation
Module 6: Improve Phase – Service Process Improvement
Module 7: Control Phase – Standardization & Sustaining Results
Module 8: Waste Reduction & Process Efficiency
Module 9: Problem-Solving & Data-Driven Decision Making
Module 10: Continuous Improvement & Service Excellence
Organization
EDOTCO Bangladesh Co. Ltd.
Overview
- A leading digital connectivity infrastructure company in Bangladesh and part of the regional EDOTCO Group.
- Provides telecommunications infrastructure solutions, including tower leasing, co-location, build-to-suit infrastructure, energy solutions, fibre connectivity, and operations & maintenance.
- Manages a portfolio of more than 17,000 towers and managed sites in Bangladesh, supporting the infrastructure requirements of telecommunications providers.
- Its operations include advanced tower monitoring, maintenance, network infrastructure, and energy optimization to improve operational efficiency and connectivity.
Challenge
Optimize telecom infrastructure and field-service processes to improve operational efficiency, reduce service delays and maintenance costs, minimize process variation, and enhance network reliability and customer service across EDOTCO Bangladesh’s tower operations.
Canada
135 Fenelon Drive
North York ON M3A 3K7, Canada
North America, USA
421 N Brookhurst St,
Suite 219, Anaheim, CA 92801
South Asia, Bangladesh
House - 520 (Ground Floor), Road - 10
Baridhara DOHS. Dhaka - 1206, Bangladesh