bKash

Service Excellence through Innovation in Kaizen and process optimization

March 2024

Service Excellence through Innovation in Kaizen and process optimization

About The Course:

Boost service excellence with Kaizen and SOPs! Learn continuous improvement, process optimization, quality management tools, and employee engagement strategies to enhance efficiency and drive long-term success.

Benifits:

✅ Enhance critical thinking ✅ Understand service excellence ✅Master Kaizen for improvement ✅Improve office etiquette ✅Identify leadership styles ✅Define and solve problems effectively ✅Apply decision-making best practices.

Training Topic:

1. Introduction to Operational Excellence and Lean Principles

2. Standard Operating Procedure(SOP)s

3. Office Kaizen for innovation in process optimization and agility

bKash Limited

‘bKash’ is a word that resonates with development, people’s prosperity, and social growth. Since its inception in 2011, bKash has become an integral part of the lives of millions today.

Overview

bKash: Leading Digital Financial Inclusion in Bangladesh

With 80 million customers and a vast agent & merchant network, bKash is transforming the nation’s financial landscape through seamless integration with banks and financial institutions.

To enhance service excellence & innovation, bKash recently participated in our training on "Service Excellence through Innovation in Kaizen & Process Optimization." This equipped their team with tools to refine processes, improve customer service, and drive continuous improvement.

By embracing Kaizen principles, bKash is set to deliver cutting-edge digital solutions for a cashless, empowered Bangladesh. We are proud to support their journey!