What is this course about?
this course introduces participants to total quality management (tqm) as a structured and practical approach to continuous improvement. it focuses on enhancing quality through systematic problem solving, teamwork, and leadership. participants will learn how tqm integrates customer focus, process management, and data-driven decision-making to improve efficiency, consistency, and long-term performance.
unlike traditional quality control programs, this training emphasizes a holistic and proactive mindset, enabling organizations to identify root causes, prevent defects, and build a culture of continuous improvement. through real-life case examples and practical exercises, participants will gain hands-on experience in applying pdca, qc tools, and tqm frameworks to achieve measurable improvements in quality, productivity, and organizational excellence.