balanced scorecard & KPI masterclass

Professional Skill Development
shamima begum
INSTRUCTOR

shamima begum

balanced scorecard & KPI masterclass

What is this course about?

This masterclass is designed to help organizations translate strategy into execution by building a complete performance management system using balanced scorecard and kpis. over an intensive 2-day training, participants will learn how to convert strategic objectives into measurable outcomes, design meaningful and aligned kpis, set targets, and develop dashboards for real-time performance visibility. the focus is practical—moving beyond theory to equip teams with tools, templates, and hands-on experience to design their own strategy maps, kpis, and performance tracking systems.

the program goes beyond training through 6 half-day mentoring sessions, where participants are guided to apply learning within their own organization by converting departmental goals into aligned kpis. this ensures that the learning is not lost after the classroom, but translated into actual implementation. through structured mentoring, organizations will develop standardized kpi definitions, align teams, and build a working performance system—ensuring sustained execution, accountability, and continuous improvement.

Who should attend this course?

  • Senior managers & department heads
  • Strategy & planning professionals
  • HR & performance management teams
  • Operations & project leaders
  • Consultants and transformation leaders

How participants will benefit

  • stc’s automation capability enables direct linkage of kpis with real-time dashboards
  • move from manual reporting to automated performance tracking
  • ensures data-driven decision making and visibility
  • practical approach: not just kpi design, but end-to-end system implementation
  • proven experience in sop and hr process transformation (podokkhep)
  • exposure to real-life challenges and solutions, not theory
  • focus on alignment across departments and individuals
  • integrates strategy, kpi, data, and dashboard in one framework
  • includes post-training mentoring for actual implementation
  • helps build a sustainable performance management culture

Course Curriculum

module 1: strategy execution & balanced scorecard

  • why strategies fail in execution
  • balanced scorecard (bsc) as a strategic tool
  • building strategy maps (cause–effect logic)
  • translating strategy into measurable objectives
  • workshop: create a strategy map

module 2: kpi fundamentals & design thinking

  • kpi vs metrics vs indicators
  • characteristics of powerful kpis
  • leading vs lagging indicators
  • outcome vs process kpis
  • exercise: design meaningful kpis

module 3: kpi architecture (topology)

  • kpi hierarchy: corporate → team → individual
  • cascading vs alignment
  • cross-functional kpi design
  • ownership and accountability
  • workshop: build kpi structure

module 4: kpi taxonomy & strategic mapping

  • 4 kpi categories:
    • financial
    • customer
    • process
    • capability
  • linking kpis with bsc perspectives
  • industry use cases
  • exercise: map kpis to strategy

    day 2: kpi engineering, data & dashboarding

    module 5: kpi selection & prioritization

    • identifying critical success factors (csfs)
    • selecting high-impact kpis
    • avoiding kpi overload
    • workshop: kpi selection from strategy

    module 6: kpi alignment & performance integration

    • aligning kpis across functions
    • avoiding conflicts and silos
    • linking kpis with performance management systems
    • case discussion

    module 7: kpi documentation & governance

    • kpi definition sheet (complete structure)
    • kpi dictionary & standardization
    • governance and ownership model
    • exercise: develop kpi documentation

    module 8: target setting & performance control

    • target setting techniques
    • stretch vs realistic targets
    • rag (red-amber-green) performance logic
    • linking targets with incentives
    • activity: set kpi targets

    module 9: data management & measurement system

    • data source identification
    • data validation & integrity
    • data ownership & governance
    • automation opportunities
    • mini workshop

    module 10: dashboarding & automation

    • principles of effective dashboards
    • visualization techniques
    • tools: excel, power bi, etc.
    • real-time vs periodic dashboards
    • introduction to automation
    • final workshop: build a kpi dashboard

Frequently Asked Questions

No frequently asked questions for this course.

Course Fee

৳18,000

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COURSE FEATURES

  • 2 Live Classes
  • Course Materials
  • Certificate of Completion
  • 24 PDUs
  • Hands-on Exercises
  • Real-world Case Studies

INSTRUCTOR

shamima begum
shamima begum
4.9


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